Returns & Refunds
We hope you’ll love every purchase you make from our website, but if you are not completely satisfied with your purchase, you can cancel your order by simply notifying us by email within 6 HOURS of placing your order. In case you have already received your goods, you must return them to us within 15 days from the day you receive your order. All expenses for the returns are paid by the customer.
Arch. Makarios III Avenue 137,
3021 Limassol, Cyprus
As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you have sent it.It can usually take up to 21 working days for your return to be delivered back to our warehouse in Cyprus, depending on your location and which postal service you use. We’ll send you an email as soon as we’ve received your return in its original condition and will issue a full refund to your original payment method (excluding original delivery charge). The refund typically takes 5-10 working days, depending on your bank/card issuer. All goods will be inspected on return.
For reasons of health and hygiene, we cannot offer refunds on swimwear. Swimwear cannot be returned if the hygiene strip has been removed. For more information on the return policy, feel free to contact our customer service team. Exchanging Goods Unfortunately we are not able to offer an exchange service for your online purchases. International customers should send the products back to us, as explained in the returns policy above, and re-order your preferred item. You will be refunded for the products returned excluding shipping costs. Customers in Cyprus can exchange your purchase from any Hyper store, accompanied by your invoice as proof of purchase.